Terms and Conditions of Service

Welcome! We’re pleased to have you here. To ensure everything goes smoothly, please review our terms and conditions outlined below.

 

Definitions

Carrier refers to our company, its employees, agents, independent contractors, or sub-contractors as listed on this document.

Sub-contractor includes:

• Companies that are subsidiaries of the Carrier as defined by the Companies (NSW) Code, 1981.
• Railways operated by the Commonwealth of Australia or any State.
• Any person, firm, or company the Carrier may engage for the transport of goods under this contract.
• Employees, agents, or independent contractors of the aforementioned entities.

 

Carrier Status

We are not classified as a Common Carrier. We manage all transport and storage services under the terms of this agreement, and reserve the right to refuse service at our discretion.

Use of Sub-contractors

You authorize us to engage sub-contractors for the transportation of goods if we find it necessary. The terms of this contract will also apply to those sub-contractors.

Handling Instructions

If you specify or agree upon a particular method for handling, storing, or transporting goods, we will prioritize it. However, if it is not feasible, we may choose an alternative method.

Risk and Liability

The risk associated with the goods remains with you, the Consignor. We are not liable for any loss, damage, or delay unless specifically agreed upon in writing.

Delivery

We will deliver goods to the address provided by you. Delivery will be considered complete if we receive a receipt or signed delivery docket from anyone at that address, OR a photograph at the address, OR a geotag recording at the address.

Insurance

We can arrange insurance for your goods at your request and expense, but only if instructed in writing.

Claims

Claims for loss or damage will only be processed once all transportation and related charges, including GST, are paid. Claims cannot be deducted from transportation charges owed.

Authorization

The person delivering goods to us is deemed authorized to sign the consignment note on your behalf.

Warranties

You warrant that you are the owner or authorized agent of the goods and accept these terms on behalf of yourself and any other parties involved.

Liability

The rights and limitations of liability set forth in these terms apply in all circumstances, regardless of whether they occur during performance of the contract or otherwise.

Deviation

You authorize us to make reasonable deviations from the usual route or method of handling goods if we deem it necessary.

Charges

Our charges are considered earned once the goods are loaded and dispatched from your premises. You remain responsible for all charges incurred.

Payment Terms

Accounts are due within 14 days of issuance. If payment is not made within this period, interest will accrue on the outstanding amount at the rate prescribed under the District Court Act and Rules for unpaid judgment debts.

Payment Processing

For your convenience, we use Stripe for processing card payments. Stripe is a secure payment platform that ensures your payment details are handled with the highest level of security. Please note that we do not store any payment details on our systems. While we trust Stripe’s secure processing, we are not responsible for Stripe’s handling of your payment information or data.

Special Handling for Fragile and Sensitive Items

We ensure the safe delivery of fragile or sensitive items, including but not limited to flowers, mobile phones, hard drives, IT equipment, electronics, items potentially containing personal information, legal and confidential documents, packages containing lithium batteries, art, glass or picture frames, medical items and medicines, items that are sensitive to heat and weather conditioning, items that are not properly packaged and clothing. This list is not exhaustive. By re-categorizing these items, we provide you with enhanced care, security, and peace of mind.

Please note that pricing may adjust in accordance with our terms to reflect the added protection and handling. We will do our best to keep you informed, however, if your booking needs to be modified, we reserve the right to modify it without contacting you and it is your responsibility to book your delivery accurately.

 

Thank you for choosing our services! If you have any questions or need further clarification, please feel free to reach out.